Billing and Refund Policy

Introduction

This Billing and Refund Policy describes details about how billings are made and refunds are undertaken. The SaaS Agreement document is the governing document for your Plans, but Schemon has compiled all billing and refunds matters in this documents in an easy to digest form.

Definitions

Schemon,Inc. is referred in this document as “Schemon”. It also implies Schemon when “we”, “us”, and “ours” is written in this document.

Schemon provides certain services over the Internet. These services, which are called "services" in this document, are:

• the Schemon website (https://www.schemon.com) (called the “website”),
• the Schemon blog (https://blog.schemon.com) (called the “blog”),
• the Schemon portal (https://portal.schemon.com) (called the "portal"),
• and any other service accessed from any Schemon subdomain.

The software that is used to access Schemon services is referred as the “navigator”. The navigator can be desktop computer, laptop computer, tablet or mobile based. It can also be any other type of tool that provides access to Schemon services.

The person accessing services via a navigator, you, is referred as the “visitor”. It is also implied when “you” and “your” is written in this document. You are a visitor if your access is limited with the website and blog.

If you are accessing the portal by signing in, you are using the Schemon portal, referred as “user” in this Agreement. If you as a user are providing services over the Portal you are referred as a “Service Provider” and if you as a user are receiving services from a service provider over the Portal, you are referred as a “Service Provider Customer”.

A “Plan” or “Subscription Plan” is a form of service with certain features and limitations that are used by Service Providers from Schemon. All Service Providers are subject to a selected Plan. Service Provider Customers do not have a Subscription Plan. Subscription Plans can be paid or free. An "Add-on" is a paid feature that is not included in the original Subscription Plan.

A “Channel” or “Domain”or “Service Area” is a virtual entity from which Service Providers provide their customers, Service Provider Customers, services. Service Providers and their Service Provider Customers are organized within these domains.

A "PSP" is any "payment service provider" (a legal and authorized electronic money institution) used by Schemon for money transactions on or via the Portal. A "Payment" is the Service Provider Customer paying for services received from a Service Provider to the PSP. A "Payout" is the Service Provider receiving a certain amount of money, which maybe a single Payment or accumulated Payments from the PSP. A "Fee" is a portion of the Payment or Payout that is charged by Schemon for the services provided over the Schemon Portal to Service Providers and/or Service Provider Customers.

Billing, Refunds and Invoices

For Service Providers Customers

Service Provider Customers are not subject to any Plan from Schemon. Instead Service Provider Customers purchase certain services from Service Providers via Schemon.

As a Service Provider Customer, you will receive an invoice for your purchased services. This invoice will be sent to you via Schemon or via the payment gateway (such as Stripe, etc..) or directly by your Service Provider. To get a correct invoice, please make sure your contact and tax related information is correct in your Account Settings.

Refunds of services provided by Service Providers are subject to their own refund policies. Schemon may provide the appropriate infrastructure but these requests must be communicated with Service Providers.

For Service Providers

What are the available Plans?

Visitor that want to provide services need to select a Plan from our Pricing page. After a plan is selected and the visitor is registered, they become a user and a Service Provider.

Schemon currently has 4 plans:

• Free Plan
• Pro Plan
• Pro Plus Plan
• Team Plan

The Free Plan is an introductory plan. It has some limitations on use for some features and some features are missing but it is still an everyday usable free option to experience what you can get from Schemon.

Schemon does not provide a trial version due to the existence of the free Free Plan. We encourage Service Providers to opt for at least the Pro Plan.

The Pro and Pro Plus Plans are the main plans that we recommend. They have all the base features you will need to organize and get in touch with your clients online and get payments. There are various Add-ons to extend functionality as well. Pro Plus Plan has some of the Add-ons already included.

The Team Plan is more multi-person team oriented, has 24/7 support and has some of the Add-ons already included. We recommend it for bigger teams, teams with multiple locations and groups of providers that want to provide services together.

What are Add-ons?

Add-ons are various features that can be added to a standard Plan to customize your Plan. Two types of Add-ons are available:

• Subscription Add-on
• One-off Add-on

Subscription Add-ons are features that are billed monthly or annualy. They are added to your standard Plan bill as subscription Add-ons. The same rules for Subscription Plans apply.

One-off Add-ons are features that are purchased for usage. They are practically valid for a certain time or for a certain amount. Once used, they are finished and there is no recurring payment.

Add-ons are not always available, they can be found on the Pricing page if available.

Billing Cycles

Monthly: Service Providers are charged on the same calendar day each month (the "anchor date"). If the day doesn't exist in a given month (e.g., 31st in February), billling is made on the last day of that month and the original anchor is resumed in months when possible. Monhtly plan continues for one (1) year until cancelled.

Annual: Service Providers are charged on the same calendar day each year the "anchor date"). If the day doesn't exist in a given year (e.g., 29th of February), billling is made on the last day of that month and the original anchor is resumed in years when possible. The Plan renews automatically each year unless cancelled.

The anchor date is set at the moment of first paid Plan and persists through Plan changes within the same cycle type.

Plan Changes

Upgrades are immediate and prorated: If a higher value new Plan is selected by a Service Provider, the Service Provider immediately enters that new Plan.

The previous anchor date is preserved and only the price change for the remaining days in the billing cycle are charged to the Service Provider.

‍Downgrades take effect at the end of the current paid period: If a lower value new Plan is selected, the current Plan continues until the next billing cycle.

No partial refunds are provided to Service Providers. Service Providers keep the higher value Plan until the billing cycle end. The new Plan starts on the next anchor date.

Cancellations

Service Providers can cancel monthly or annual Plans anytime.

No additional cancellation fee for the contract is present.

Access continues until the end of the current paid period (billing cycle).

Auto-renewal is disabled at the moment of cancellation. Service Provider can reactivate before period ends; subscription continues uninterrupted.

After the period ends, account moves to the Free Plan (please check section Data Handling on Downgrade or Cancellation) automatically.

Refunds

First-time annual subscribers: Full refunds are available for new Service Providers within 14 days of initial purchase.

‍Monthly subscriptions: No refunds available. Cancellation effective end of cycle.

Annual renewals (year 2+): Refunds within 7 days of renewal are available.

Mid-term annual cancellations: No refunds. Service Provider keeps access until term ends.

Failed-product cases (extended outages, undelivered features, etc.): Refunds are handled case-by-case by support

Chargebacks result in immediate account suspension pending resolution.

Failed Payments

If payments for a subscription are failed, the Service Provider is informed via email. If problem is not resolved within 5 business days, the account is temporarily suspended, meaning the account is read-only (no new data allowed).

After temporary suspension, if the Service Provider does not resolve the issue, the Service Provider is informed via email about the impending account cancellation.

If the Service Provider still fails to resolve the issue, the account is moved to Free Plan and data is retained per the "Data Handling on Downgrade of Cancellation" section.

Data Handling on Downgrade of Cancellation

When a customer drops to Free (or cancels), they may have data exceeding Free-tier limits.

• Read-only grace period: 30 days. Data is preserved and Service Provider can view/export data but can not create content beyond Free Plan limits.
• After grace period: Service Provider is required to delete or upgrade the Plan. Service Provider is informed every 15 days.
• 3 months after grace period: Hard data deletion is issued and the Service Provider account is cancelled if usage is not taken down to the Free Plan limits.

Discounts and Promo Codes

• Promo codes apply to the first billing period only by default (e.g., 20% off first month or first year).
• Discounts and promo codes are not stackable, only 1 can be used.
• On plan change mid-promo: promo applies only to the original plan's price; new plan pays full rate.
• Lifetime/perpetual discounts handled separately and grandfathered through plan changes.

Currency and Tax

All charges in USD. Sales tax / VAT / GST added at checkout based on Service Provider location, where required. International pricing: same USD price globally.

Tax-exempt Service Providers (B2B with valid ID) handled via support or self-serve in account settings.

When are invoices created?

Plans have the option of monthly billing or annual billing. Invoices are created and sent once payment is received in both cases, within two weeks.

‍Do prices stay the same?

Schemon may change the monthly or annual Plan prices from time to time. They can get cheaper or more expensive. The number of Plans and Plan types may also change.

Plans are, both for annual and monthly, valid for one (1) year. In monthly, even though billing is done every month, your Agreement is (SaaS Agreement) for one (1) year.

For annual plans, the price you are subject to stays the same for the whole year. So if the annual plan gets more expensive, you are not required to make additional payments. If the annual plan gets cheaper, you will not be refunded the difference. The consecutive years will be applied with updated pricing.

For monthly plans, the price you are subject to stays the same for the whole year. So if the monthly plan gets more expensive, you are not required to make additional payments. If the monthly plan gets more cheaper, you will not be refunded the difference. After the first year, the consecutive months will be applied with the updated monthly Plan pricing - again which will be valid for the consecutive year.

How to re-activate Suspended Accounts?

Suspended accounts can be resumed by making the pending payment. You data is kept for at least three (3) months. Any re-activation within three (3) months will ensure you that your data is not lost. After the three (3) month period, Schemon may or may not kep your data - so even if you re-activate after the three (3) month period you might loose data.

How does refunds work?

Both annual and monthly Plans are not refundable. This is due to the fact that in the background Schemon also makes commitments with 3rd parties to provide the best possible service for the best price.

Thus, we encourage you to start with a monthly Plan, experience the product and only when you are sure, opt for the annual Plan. Annual Plans are cheaper and have great value, we recommend you annual Plans after you have experience with the product.

Your Agreement with Schemon is for one (1) year but you can terminate your monthly plan before the one (1) year is completed. You will not be refunded for the current month or past months but you are not expected to pay for the future months.

Add-ons are also non-refundable.

Updates to This Billing and Refund Policy

This Billing and Refund Policy might be updated from time to time. The date at the top of this Billing and Refund Policy indicates when it was last updated. Please re-visit this Billing and Refund Policy regularly to stay informed.

How to Reach Us

If you have a question about this Billing and Refund Policy, or you would like to contact us about any of your rights mentioned herein, please contact us at info@schemon.com.

You may reach us by mail at Schemon, Inc., Christiana Corporate Business Center, 200 Continental Dr, Suite 401, PMB 1578, Newark, DE, 19713, USA.